Terms & Condtions

Terms & Conditions for The True Wine

Welcome to www.ttwine.com.my. These terms and conditions outline the rules and regulations for the use of The True Wine's website.

By accessing this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website.

1. Introduction This website is operated by The True Wine, located in Malaysia. Throughout the site, the terms “we”, “us”, and “our” refer to The True Wine. The True Wine offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Use of Website By accessing or using our website, you agree to abide by the following conditions:

• You must be at least 18 years old to purchase any products containing alcohol from our website.
• The content on this website is for informational and shopping purposes only. It may not be copied, reproduced, or redistributed without our express permission.
• You agree not to engage in any illegal activities while using our website, including the unlawful distribution of alcohol.

3. Account Registration To place an order on our website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information.
• Maintain the confidentiality of your account and password.
• Accept responsibility for all activities under your account.

We reserve the right to terminate accounts, refuse service, or cancel orders if we suspect fraudulent or unlawful activity.

4. Product Availability & Pricing

• All prices listed on our website are in Malaysian Ringgit (MYR).
• We reserve the right to change product prices and descriptions at any time without prior notice.
• Product availability is subject to stock levels, and we reserve the right to discontinue or limit the quantity of any product sold.

5. Order & Payment By placing an order on our website, you agree to provide accurate and complete payment information. We accept the following payment methods:

• [Insert applicable payment methods]

Upon successful payment, you will receive a confirmation email with details of your order.

6. Shipping & Delivery We currently offer delivery within Malaysia. Shipping fees and delivery times vary based on your location and will be calculated at checkout.

We are not responsible for delays caused by shipping carriers, customs, or any external factors beyond our control.

7. Refunds & Returns We accept returns and provide refunds under the following conditions:

• Products must be returned within 7 days of delivery.
• Products must be unopened, in their original condition, and accompanied by proof of purchase.
• Refunds will be processed once we receive and inspect the returned item.

To initiate a return, please contact us at enquiry@thetruewine.com.my.

8. Limitation of Liability To the fullest extent permitted by law, The True Wine will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, our website or products.

This includes, but is not limited to, damages caused by:

• Mistakes, omissions, or inaccuracies on the website.
• Unauthorized access to our servers or your personal information.
• Errors, viruses, or malware transmitted to or through our website by third parties.

9. Intellectual Property All content, trademarks, and logos displayed on this website are the property of The True Wine or their respective owners. Unauthorized use of any content from this site is prohibited.

10. Governing Law These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from the use of this website or related services will be subject to the exclusive jurisdiction of the Malaysian courts.

11. Changes to Terms & Conditions We reserve the right to modify or replace these Terms & Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly.

12. Contact Us If you have any questions regarding these terms, please contact us at:

The True Wine
Email: enquiry@thetruewine.com.my
Website: www.ttwine.com.my